Technician Perspective

• No stress of worrying about their hours…or anyone else's.
• Never chasing the clock or cutting corners for income.
• No stress when additional technicians join the shop or them taking a "piece of the pie."
• No stress when a warranty job turns into goodwill or when a 2-hour job turns into a 6-hour job…or when I get newer cars that only need maintenance…or when I only get older cars with rubbish work.
• When I'm at work, I get paid. And an extra Saturday is overtime, no matter how busy we are or what kind of work is dispatched.
• No concerns about seasonality.
• No concerns about training - scheduling and compensation are built into our program.
• No stress about asking for a raise. Our structure includes a clear path to career growth & development and compensation increases.
• Better quality of life.

Customer Perspective

• Our focus is on the best customer experience & the highest quality of work.
• Every step in the process is optimized…from MPI through CSI follow-up.
• Premier isn't focused on beating the clock…we are focused on a thorough inspection; ethical and transparent recommendations; & the highest possible level of technical expertise being allocated to perform approved work.
• Premier chooses the best technician for the job…not the technician who is "up next", and we will utilize teamwork if appropriate.

Store Perspective

• Best way to recruit, train & develop, & retain technicians.
  • The best trainers aren't worried about making hours.
  • New technicians aren't taking hours from existing technicians.
• Technician meritocracy = the best of the best & technician loyalty.
• Best possible customer experience = loyalty.
• Service process that is focused on the highest quality evaluation & the highest quality of work.
  • No excuse for cutting corners during the inspection.
  • No worries about recommendations that may not be entirely applicable or relevant.
  • No worries about missed ASRs.
  • No excuse for rushing the work.
  • No excuse for skipping QC.